Store Policy

Customer Care

The Flower Girl strives for excellence and professionalism in providing customer service, both inside and outside the workshop, within the limits of available, well-managed resources.

We agree upon these values:

Anticipating the needs of our customers and planning accordingly

Greeting our customers promptly, cheerfully and respectfully

Listening carefully and giving full consideration to the requests and concerns of our customers

Communicating honestly, courteously and knowledgeably

Providing follow-through for our customers promptly, responsibly and efficiently

Serving with pride, commitment, and with high ethical standards

Privacy & Safety

What information do we collect?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services.

The personal information we collect will depend on the context of your interactions with us and the choices you make (i.e delivery/collections) and on the products and features you use. The personal information we collect may include the following:

Names
Phone numbers
Delivery addresses
Email addresses
Contact preferences
Billing addresses
Debit/Credit card numbers

We do not share your personal information with any third parties and we only keep your information for as long as necessary to fulfill the purposes of the order unless otherwise required by law.

How can you contact us about us about any further questions regarding our Privacy Policy?

If you have any questions or comments about this notice, you may email us at danielle@theflowergirlmanchester.co.uk

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments